Managed support

We keep your ServiceNow instance healthy, up to date and improving every month, so your team can focus on running the business.

Ask about managed support

A live platform needs care

After go-live, requests for small changes pile up, upgrades get postponed, and the people who built the platform move on. Slowly, it becomes harder to change and less trusted.

With managed support, a SiliCoded team looks after your instance each month: fixing issues, handling upgrades, keeping data clean and delivering a steady stream of improvements.

What’s included

Tailored to your platform. These are the areas we typically cover.

  • Platform administration

    Day-to-day administration, user and group management, and configuration changes.

  • Fixes and enhancements

    A monthly backlog of fixes and small improvements, prioritised with you.

  • Upgrades

    Planned version upgrades with testing, so you stay current and supported.

  • Health checks

    Regular reviews of performance, security settings, technical debt and data quality.

  • Integrations and devices

    Monitoring of integrations and connected devices, including SiliCoded ITCM.

  • Reporting

    A clear monthly summary of what we did, what’s next and how the platform is performing.

How it starts

  1. Platform review

    We review your instance, integrations and backlog to understand where things stand.

  2. Agree the service

    Together we agree scope, priorities, how you’ll raise requests and how we’ll report.

  3. Monthly rhythm

    We work through the backlog, keep the platform healthy and meet regularly to plan what’s next.

A good fit if

  • Your ServiceNow platform is live and growing.
  • You don’t have, or don’t want, a full in-house platform team.
  • Upgrades and improvements keep being postponed.

Related

Let’s map your process

Tell us where work gets stuck. In a 30-minute discovery call we’ll sketch how it could flow.

Book a discovery call