Logistics & supply chain
Shipment and cold-chain events turned into action. Deal with exceptions while there is still time to fix them, and prove what happened afterwards.
Exceptions don’t wait for office hours
A reefer container warms up, a forklift reports a fault, a delivery runs hours late. By the time someone notices on a dashboard or a phone call, the goods may already be lost or the customer already angry.
We connect vehicles, containers, warehouses and handling equipment to ServiceNow so exceptions open cases automatically, the right people are told at once, and there’s a clear record for customers and insurers.
Where we help
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Cold-chain monitoring
Temperature and humidity readings from containers, trucks and cold rooms, with breaches handled automatically.
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Exception management
One consistent process for delays, damage and breaches, with owners and deadlines.
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Fleet and equipment maintenance
Fault codes from vehicles and handling equipment raised as maintenance requests.
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Warehouse facilities
Doors, docks, power and refrigeration monitored, with issues sent to facilities.
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Customer communication
Customers kept informed through the case, with updates at each step.
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Evidence and reporting
Readings and actions stored together, ready for audits, customers and claims.
How it plays out
A refrigerated container carrying pharmaceuticals is in transit.
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Signal
The container reports 8.4 °C against a range of 2–8 °C.
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Decision
The rule confirms the breach has lasted more than 15 minutes.
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Action
An exception case opens; the carrier and the customer’s contact are notified.
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Record
The full temperature log and every response are attached to the case.
What changes
- Exceptions are caught while there is still time to save the shipment.
- Every exception follows the same clear process.
- Customers get proactive updates instead of bad surprises.
- Evidence for audits and claims is collected automatically.
Related
Let’s map your process
Tell us where work gets stuck. In a 30-minute discovery call we’ll sketch how it could flow.
Book a discovery call